Root Cause Analysis (RCA) Course

Target Audience:

This program is targeting :

• Industrial, Commercial, Institutional
• Mechanical Engineers and mechanical technicians
• Maintenance And Reliability Engineers
• Operations Managers
• Maintenance Supervisors
• Quality Assurers
• Operations Supervisors
• Maintenance Planners
• Technicians
• Engineers

Language: English/Arabic 

Root Cause Analysis Course Content:

1-PROGRAMME SUMMARY

                      – This Root Cause Analysis Facilitator training course will enable you to organize and run
                         effective RCA sessions in all departments of your company.

                      – This intensive training course will allow you to provide concise explanation of every aspect of the RCA
                         method & the different roles and guide the process of gathering and verifying
                          information in the RCA and pursue agreement.
                      – Problem Solving is tending to be every day more complex due to more integrated
                          systems and fragmented knowledge and experience in divisions and partners in the
                          supply chain.

                       – Let alone the fact that we do more work with less people, and we are
                          more depended on sharing information.
                       – The RCA Facilitator is trained in RCA to facilitate multidisciplinary teams of experts in
                          their task to solve problems. The facilitator is not an expert – the facilitator is leading
                          the process, knows how to apply the RCA methods and avoids sideways in which, for
                          example, to discuss what the right approach is.

2-OBJECTIVE

                          By the end of this GLOMACS training course, participants will be able to:
                                   • Know and understand the RCA and related methods in use in the company.
                                   • Organize a RCA session in relation with the stakeholders
                                   • Start a RCA and to escalate the process if needed
                                   • Use the templates, tools and software
                                   • Do systematic questioning, gathering data and judge information.
                                   • Present the results of a RCA

3-THE SCIENTIFIC CONTENT 

                1-Introduction RCA Problem Solving and Event Mapping
                                • Introduction: Goals and Highlights of the RCA
                                • Introduction of the Facilitator Role
                                • Start Case Problem Solving
                                • How to Start RCA Event Map
                                • Theory: RCA Process and Template – All Aspects
                                • Theory: Ordering Information in RCA (Analytical Grammar)
                                • Theory and Exercises in Asking Questions
                                • Exercises in Event Mapping ‘EM Light’ (The 5-Why Way)
              2-RCA Problem Analysis
                                • Theory: Problem Analysis
                                • Theory: Presentation Skills (Part 2)
                                • Presentations and Teaches for Participants (How to explain)
                                • Exercises and Cases
                                • Preparation of Reports.
             3-RCA Human Factor Analysis and Thinking Preferences
                                • Theory: Human Factor Analysis (HFA)
                                • Skills in the Use of the HFA Tool
                                • Theory: Behavior and Thinking Preferences (Hermann and De Bono)
                                • Theory: Coaching Principles
                                • Skills in Coaching Communication
              4-RCA Exercises and Communication Skills
                                • Theory on the Communication Process
                                • Theory: RCA Connection to Communication
                                • Theory: RCA ‘Light to Apply on the Fly’
                                • Skill: RCA under Pressure or in Information Transfers
              5-Risk Analysis, Decision Making and Implementation Issues
                                • Theory: Risk Analysis and Basis FMECA
                                • Exercise in Risk Analysis and Implementation of the RCA Role
                                • Exercise: Understanding Distinctive Perspectives on the Results
                                • Theory on Implementation and Observation of the Use of RCA
                                • Integration Exercise
                                • Celebrate Success
                                • Evaluation and Closure of Training.
                                • Case studies and Exercises

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